• You may report complaints in reference to First Quality Finance via email at support@firstqualityfinance.co.uk or via phone at 01371 700410 (standard landline rates apply).

    Upon receipt of your complaint, First Quality Finance will assign a support ticket number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it. If you are not satisfied with our response, you may appeal the decision via email at support@firstqualityfinance.co.uk We ask you to please state your objections to the previous decision and include any new evidence to be considered.

    We will communicate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you. If you decide to pursue this further course of action, you should contact the Financial Ombudsman Service within six months of receiving our final response.

    Contact Details
    Financial Ombudsman Service (FOS)
    Exchange Tower
    E14 9SR
    Tel: 0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines
    Email: complaint.info@financial-ombudsman.org.uk

    Further details are also available here

    European Online Dispute Resolution Platform
    In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/